Core EDR/MDR is currently experiencing service degradation

Update timeline

1. identified Aug 20, 2026, 03:54 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience remote uninstallation issues to complete successfully. New installations of version 3.3.0 are not impacted. Teams have identified the issue only affects the Windows OS and are working to resolve the issue. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

2. identified Aug 20, 2026, 04:56 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

3. identified Aug 20, 2026, 05:55 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html

4. identified Aug 20, 2026, 06:58 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

5. identified Aug 20, 2026, 08:58 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

6. identified Aug 20, 2026, 10:58 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it. If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

7. monitoring Aug 20, 2026, 11:42 PM UTC

   Core EDR/MDR experienced service degradation. Service has been restored in agent version 3.3.2, which is now GA. For customers still on version 3.3.0, a manual upgrade can be triggered through the Action System before proceeding with the uninstall.

8. resolved Aug 21, 2026, 01:45 AM UTC

   Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.