Webroot incident
Zix - Secure Cloud Portal - Microsoft 365 - Unable to assign licensing
Resolved after 21 hours 48 minutes, affecting Zix Office 365, on August 13, 2026.
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution. Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant. Tracking Number: IM3979306
Affected components
Update timeline
- investigating Aug 13, 2026, 06:36 PM UTC
Secure Cloud Portal is currently experiencing an issue with Microsoft 365 license assignments. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we work toward a resolution. Workaround: After updating license counts in the Secure Cloud Portal, please sign in to the customer's Microsoft 365 Admin Center and assign licenses to users directly within the Microsoft 365 tenant. Tracking Number: IM3979306
- resolved Aug 14, 2026, 04:24 PM UTC
This incident has been resolved.
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