Webroot incident
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP requiring login
Resolved after 19 hours 38 minutes, affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), on August 6, 2026.
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. The issue is now resolved. We appreciate your patience. Tracking Number: IM3975128
Affected components
Update timeline
- investigating Aug 06, 2026, 05:18 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP is currently experiencing an issue requiring the sender of an email to log in to an interface to release messages from DLP. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3975128
- monitoring Aug 06, 2026, 09:14 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3975128
- resolved Aug 07, 2026, 12:56 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption AEE DLP experienced an issue requiring the sender of an email to log in to an interface to release messages from DLP. The issue is now resolved. We appreciate your patience. Tracking Number: IM3975128
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