Webroot incident
Zix - Customer Portal incorrectly authentication issue
Resolved after 1 day, affecting Zix Customer Portal Interface - Customer Portal, on July 28, 2026.
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646
Affected components
Update timeline
- identified Jul 28, 2026, 05:31 PM UTC
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now. Incident: IM3969646
- monitoring Jul 28, 2026, 05:38 PM UTC
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational. Incident: IM3969646
- resolved Jul 29, 2026, 05:38 PM UTC
This incident has been resolved.
Your product runs on more than Webroot
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services