Webroot incident
Zix Hosted Exchange/Customer Portal not saving updates to user settings
Minor Vendor's status page →
Resolved after 1 day 15 hours, affecting Zix Hosted Exchange, on July 25, 2026.
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience. Tracking Number: IM3967822
Affected components
Zix Hosted Exchange
Update timeline
- investigating Jul 25, 2026, 09:57 PM UTC
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3967822
- monitoring Jul 25, 2026, 11:52 PM UTC
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience. Tracking Number: IM3967822
- resolved Jul 27, 2026, 01:08 PM UTC
This incident has been resolved.
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