Webroot incident
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages
Resolved after 3 hours 52 minutes, affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), on July 22, 2026.
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965099
Affected components
Update timeline
- investigating Jul 22, 2026, 01:31 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099
- identified Jul 22, 2026, 01:56 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099
- monitoring Jul 22, 2026, 02:50 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965099
- resolved Jul 22, 2026, 05:24 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965099
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