Webroot incident
Zix Encryption Services - Secure Cloud Email Encryption (AEE) delayed processing with DLP
Resolved after 1 day 15 hours, affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), on June 9, 2026.
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received. The issue is now resolved. We appreciate your patience. Tracking Number: IM394167
Affected components
Update timeline
- investigating Jun 09, 2026, 08:17 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM394167
- monitoring Jun 09, 2026, 11:25 PM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM394167
- resolved Jun 11, 2026, 11:52 AM UTC
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service. No further reports have been received. The issue is now resolved. We appreciate your patience. Tracking Number: IM394167
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