Webroot incident
Email Threat Protection Link Protection returning "service unavailable" sproadically
Resolved after 22 hours 12 minutes, affecting Zix Threat Protection - Email Threat Protection, on June 2, 2026.
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734
Affected components
Update timeline
- monitoring Jun 02, 2026, 04:20 PM UTC
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well. We apologize for any inconvenience this may be causing. Incident: IM3936734
- resolved Jun 03, 2026, 02:32 PM UTC
This incident has been resolved.
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