Webroot incident
Core Messaging Europe was experiencing service degradation
Resolved after 3 days 14 hours, affecting Core Messaging Data Sovereignty and Core Messaging - Email and 1 more, on May 28, 2026.
The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
Affected components
Update timeline
- investigating May 28, 2026, 02:03 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
- investigating May 28, 2026, 03:02 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
- investigating May 28, 2026, 04:01 PM UTC
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 07:20 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 28, 2026, 10:00 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:55 AM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:09 AM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 02:00 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- investigating May 29, 2026, 08:05 PM UTC
The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421
- monitoring May 30, 2026, 12:28 PM UTC
The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first. Tracking Number: IM3934421
- resolved Jun 01, 2026, 04:03 AM UTC
The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421
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