Webroot incident
Developer Experience (all locations) is currently experiencing an issue
Resolved after 5 days 17 hours, affecting Developer Experience - Thrust API Bundle and Developer Experience - Thrust API Bundle and 1 more, on October 21, 2026.
The authentication issue impacting Developer Experience across all locations has been fully resolved, and normal service operations have been restored. Following continued monitoring, the environment has remained stable with no further disruptions observed. The incident is now considered resolved and officially closed.
Affected components
Update timeline
- investigating Oct 21, 2026, 03:36 AM UTC
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available. Reference: IM4021478
- monitoring Oct 21, 2026, 05:31 PM UTC
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
- identified Oct 26, 2026, 01:10 PM UTC
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
- monitoring Oct 26, 2026, 01:51 PM UTC
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
- resolved Oct 26, 2026, 09:13 PM UTC
The authentication issue impacting Developer Experience across all locations has been fully resolved, and normal service operations have been restored. Following continued monitoring, the environment has remained stable with no further disruptions observed. The incident is now considered resolved and officially closed.
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