Webroot incident
Zix Encryption Services - Email Message Privacy (EMP) - Australian Users having issues composing
Resolved after 5 days 22 hours, affecting Zix Encryption Services - Email Message Privacy (EMP), on January 6, 2026.
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3846958
Affected components
Update timeline
- investigating Jan 06, 2026, 04:04 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958
- investigating Jan 08, 2026, 05:55 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is still experiencing an issue with Australian users having issues composing secure messages. Teams have assembled and are working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958
- resolved Jan 12, 2026, 03:01 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3846958
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