Webroot incident
Core Fax North America was experiencing degradation in service
Resolved after 3 hours 7 minutes, affecting Core Fax - US, on January 13, 2026.
Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319
Affected components
Update timeline
- investigating Jan 13, 2026, 10:33 PM UTC
Core Fax Canada and North America are experiencing degradation in service. Backlogs exists. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319
- investigating Jan 13, 2026, 10:34 PM UTC
Core Fax North America only is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319
- investigating Jan 13, 2026, 10:51 PM UTC
Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319
- investigating Jan 13, 2026, 11:37 PM UTC
Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. We appreciate your patience. Tracking Number: IM3851319
- investigating Jan 14, 2026, 01:40 AM UTC
Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319
- resolved Jan 14, 2026, 01:41 AM UTC
Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319
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