Webroot incident
Zix Encryption Services - Email Message Privacy (EMP) File Upload & Login issues
Resolved after 2 days 23 hours, affecting Zix Encryption Services - Email Message Privacy (EMP), on February 6, 2026.
Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and logins. These issues are now resolved. We appreciate your patience. Tracking Number: IM3865402
Affected components
Update timeline
- investigating Feb 06, 2026, 01:29 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with file upload. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402
- identified Feb 06, 2026, 04:38 PM UTC
Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing issues with file uploads and logins. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3865402
- monitoring Feb 06, 2026, 05:35 PM UTC
Zix - Cybersecurity - Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and login errors. Service has been restored and is now being validated. We appreciate your patience. Tracking Number:
- resolved Feb 09, 2026, 01:13 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced issues with file uploads and logins. These issues are now resolved. We appreciate your patience. Tracking Number: IM3865402
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