Webroot incident
Zix - Hosted Exchange (HEX) - Unable to access mailboxes
Resolved after 3 days 1 hour, affecting Zix Hosted Exchange, on February 10, 2026.
All users identified as affected by this incident have been notified. Thank you for your patience throughout.
Affected components
Update timeline
- investigating Feb 10, 2026, 02:57 PM UTC
Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3867884
- investigating Feb 10, 2026, 05:20 PM UTC
While access has been restored for many users, some mailboxes are still currently impacted. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3867884
- investigating Feb 11, 2026, 01:36 PM UTC
Some mailboxes are still experiencing access issues, and we understand the impact this is having. Our teams are treating this as a top‑priority incident and are actively working to resolve the issue as quickly as possible. We sincerely apologize for the continued disruption and appreciate your patience while we work toward resolution. Tracking Number: IM3867884
- monitoring Feb 12, 2026, 09:08 PM UTC
All users identified as affected by this incident have been notified. Thank you for your patience throughout.
- resolved Feb 13, 2026, 04:14 PM UTC
This incident has been resolved.
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