Webroot incident

Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes

Minor Vendor's status page →

Resolved after 6 hours 3 minutes, affecting Zix Hosted Exchange, on February 16, 2026.

investigating Feb 16, 2026, 01:34 PM UTC

We are continuing to investigate this issue.

Started
Feb 16, 2026, 01:30 PM UTC
Resolved
Feb 16, 2026, 07:34 PM UTC
Duration
6h 3m
Detected by Pingoru
Feb 16, 2026, 01:30 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Feb 16, 2026, 01:30 PM UTC

    Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3871043

  2. investigating Feb 16, 2026, 01:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 07:34 PM UTC

    Zix - Hosted Exchange (HEX) is resolved. Tracking Number: IM3871043

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