Reports of form notification emails not being received

Update timeline

1. investigating Sep 30, 2025, 12:25 PM UTC

   We are currently investigating reports that form notification emails are not being delivered as expected for some customers. This correlates with an ongoing with an Incident that our upstream mail provider is facing, but we are working diligently to validate the root cause and will share another update as soon as possible. In the meantime, form submissions can be accessed from the Forms tab in Site Settings.

2. identified Sep 30, 2025, 01:11 PM UTC

   We have identified that some form notification emails are not being delivered due to an issue with an upstream provider. Our provider has identified the issue and is working towards a solution. While they work to resolve the issue, form submissions can be accessed from the Forms tab in Site Settings.

3. identified Sep 30, 2025, 02:15 PM UTC

   Our upstream provider are continuing to work to resolve this issue as a matter of urgency, and we will continue to share updates as new information becomes available. In the meantime, form submissions can be accessed from the Forms tab in Site Settings.

4. identified Sep 30, 2025, 05:09 PM UTC

   Our upstream provider is continuing to work on a fix for this issue, and we are sharing updates as new information becomes available. In the meantime, form submissions remain accessible from the Forms tab in Site Settings.

5. monitoring Sep 30, 2025, 05:48 PM UTC

   A fix has been implemented by our upstream provider, and we are actively monitoring to ensure that form notification emails are being delivered as expected.

6. resolved Sep 30, 2025, 06:10 PM UTC

   This incident has been resolved following a fix from our upstream provider. Form notification emails are now being delivered as expected. We appreciate your patience while we worked to restore normal service.