Webdox CLM incident

External Services : Provider [EC][COL] [PER]- Verifik

Resolved after 1 day 1 hour, affecting [COL] - Verifik and [EC] - Verifik and 1 more, on July 28, 2025.

monitoring Jul 28, 2025, 04:36 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 28, 2025, 12:46 PM UTC
Resolved
Jul 29, 2025, 02:01 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 28, 2025, 12:46 PM UTC

Affected components

[COL] - Verifik[EC] - Verifik[PE] - Verifik

Update timeline

  1. investigating Jul 28, 2025, 12:46 PM UTC

    External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance

  2. identified Jul 28, 2025, 12:51 PM UTC

    External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.

  3. monitoring Jul 28, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2025, 02:01 PM UTC

    This incident has been resolved.

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