Resolved after 5 days 23 hours, affecting Core and Workstream and 1 more, on February 25, 2025.
We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].
Affected components
Update timeline
- investigating Feb 25, 2025, 09:13 PM UTC
We are investigating reports of delayed or not receiving email notifications.
- identified Feb 25, 2025, 10:37 PM UTC
The issue has been identified, and we are working on a solution.
- monitoring Feb 26, 2025, 04:36 PM UTC
A fix has been implemented, and we are monitoring the results of email deliveries.
- monitoring Feb 26, 2025, 08:00 PM UTC
We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.
- monitoring Feb 28, 2025, 12:21 AM UTC
We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].
- monitoring Mar 01, 2025, 12:58 AM UTC
We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].
- resolved Mar 03, 2025, 08:48 PM UTC
This incident has been resolved. Email delivery is now functional.
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