Wave incident

3rd party issue impacting PDF exports

Resolved after 5 hours 18 minutes, affecting Web Application and Accounting and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 08:40 PM UTC

The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.

Started
Oct 20, 2025, 03:21 PM UTC
Resolved
Oct 20, 2025, 08:40 PM UTC
Duration
5h 18m
Detected by Pingoru
Oct 20, 2025, 03:21 PM UTC

Affected components

Web ApplicationAccountingInvoicingPayrollReceipts Processing

Update timeline

  1. investigating Oct 20, 2025, 03:21 PM UTC

    We are currently monitoring an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including PDF exports. We will provide further updates once they become available.

  2. investigating Oct 20, 2025, 03:54 PM UTC

    We are continuing to monitor an ongoing issue with Amazon Web Services (AWS) affecting service in some regions. This will impact some features of the Wave app including, but not limited to, PDF exports. Accounting, Receipts, and Payroll pages may also experience issues.

  3. resolved Oct 20, 2025, 08:40 PM UTC

    The issue with Amazon Web Services (AWS) affecting some Wave pages and PDF functionality has resolved. Thank you for your patience.

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