Resolved after 46 minutes, affecting Web Application, on October 24, 2025.
The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.
Affected components
Web Application
Update timeline
- monitoring Oct 24, 2025, 02:38 PM UTC
A third-party vendor is experiencing a disruption that is currently impacting your ability to use the in-app chatbot and overall Support experience. We are standing by for updates.
- resolved Oct 24, 2025, 03:24 PM UTC
The third-party vendor has resolved the issue, and chatbot functionality has returned. Thanks for your patience.
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Amazon Web Services