Resolved after 326 days, affecting Payroll, on June 19, 2025.
We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
Affected components
Update timeline
- identified Jun 19, 2025, 09:06 PM UTC
We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
- identified Jun 20, 2025, 12:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 20, 2025, 12:21 AM UTC
We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
- identified Jul 22, 2025, 07:19 PM UTC
We are currently working through a larger volume of payroll support requests. While we are working on answering those, we have also created this guide to assist you with some issues you might experience in the meantime: https://support.waveapps.com/hc/en-us/articles/39407501814036-Payroll-troubleshooting-guide We appreciate your patience.
- resolved May 11, 2026, 09:42 PM UTC
This incident has been resolved.
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