Resolved after 1 hour 21 minutes, affecting Payroll, on March 13, 2025.
This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.
Affected components
Update timeline
- investigating Mar 13, 2025, 03:42 PM UTC
We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.
- investigating Mar 13, 2025, 04:07 PM UTC
We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.
- monitoring Mar 13, 2025, 04:16 PM UTC
A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.
- identified Mar 13, 2025, 04:40 PM UTC
We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.
- resolved Mar 13, 2025, 05:03 PM UTC
This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.
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