Wasabi incident
Wasabi.com Try Free Sign-up Form Returning Server Error
Resolved after 2 hours 17 minutes, affecting Wasabi.com, on May 14, 2025.
From approximately 13:45 to 17:15 UTC, customers using the Free Trial Form Sign Up on Wasabi.com may have been met with a “Server Error” when submitting their request. Due to an error within one of our website modules, a portion of the service was impacted, which prevented the forms from being submitted properly. That error was resolved and the forms are now properly submitted and processed.
Affected components
Update timeline
- investigating May 14, 2025, 04:47 PM UTC
The Try Free Sign-up form on wasabi.com is currently returning Server Error responses upon submission. We are investigating this issue and will update the page here when we have more information.
- monitoring May 14, 2025, 05:31 PM UTC
We have identified the issue with the sign-up form submission, and have rolled back changes to restore functionality. This issue should be resolved for all users now, please reach out to [email protected] with any remaining questions.
- resolved May 14, 2025, 07:04 PM UTC
This issue has been resolved.
- postmortem May 14, 2025, 09:31 PM UTC
From approximately 13:45 to 17:15 UTC, customers using the Free Trial Form Sign Up on Wasabi.com may have been met with a “Server Error” when submitting their request. Due to an error within one of our website modules, a portion of the service was impacted, which prevented the forms from being submitted properly. That error was resolved and the forms are now properly submitted and processed.
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