Resolved after 2 hours 40 minutes, affecting VXT Application (app.vxt.co.nz), on December 22, 2024.
An error prevented initiating and answering a significant proportion of calls on the morning of 23rd of December. Our team were alerted to this incident on 23rd of December at 09:00 am and the issue was resolved at 11:37 am. We understand the cause of the incident and have taken steps to prevent it from reoccurring. All times in New Zealand Daylight Time (NZDT).
Affected components
Update timeline
- investigating Dec 22, 2024, 08:05 PM UTC
An error prevented initiating and answering a significant proportion of calls on the morning of 23rd of December.
- resolved Dec 22, 2024, 10:45 PM UTC
An error prevented initiating and answering a significant proportion of calls on the morning of 23rd of December. Our team were alerted to this incident on 23rd of December at 09:00 am and the issue was resolved at 11:37 am. We understand the cause of the incident and have taken steps to prevent it from reoccurring. All times in New Zealand Daylight Time (NZDT).
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