Vtex incident

Increase in Master Data errors

Resolved after 31 minutes, affecting Master Data, on October 21, 2026.

resolved Oct 21, 2026, 12:34 AM UTC

On October 21, 2026, from 00:03 to 00:34 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident, our global sales flow was partially affected. We apologize for any inconvenience this may have caused.

Started
Oct 21, 2026, 12:03 AM UTC
Resolved
Oct 21, 2026, 12:34 AM UTC
Duration
31m
Detected by Pingoru
Oct 21, 2026, 12:03 AM UTC

Affected components

Master Data

Update timeline

  1. investigating Oct 21, 2026, 12:03 AM UTC

    We are currently investigating an increase in errors in Master Data. Systems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

  2. resolved Oct 21, 2026, 12:34 AM UTC

    On October 21, 2026, from 00:03 to 00:34 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident, our global sales flow was partially affected. We apologize for any inconvenience this may have caused.

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