Resolved after 1 hour 40 minutes, affecting Japan (Tokyo), on August 1, 2025.
Our upstream provider has deployed a fix for the Japan region which has resolved the real time networking issues.
Affected components
Update timeline
- identified Aug 01, 2025, 09:46 AM UTC
We're observing upstream provider network connectivity issues with our realtime servers which may result in timeouts and degraded performance across instances hosted in the Japan region. Other regions appear to be unaffected by this issue, for the time being you may temporarily want to choose a different region during instance creation while we're investigating this incident with our provider.
- identified Aug 01, 2025, 09:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 01, 2025, 10:54 AM UTC
The realtime networking issues have stabilized, we're continuing to work with or upstream provider and monitor performance.
- resolved Aug 01, 2025, 11:27 AM UTC
Our upstream provider has deployed a fix for the Japan region which has resolved the real time networking issues.
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