Resolved after 2 hours 38 minutes, affecting Other, on November 12, 2025.
## **Summary** On 2025-11-12, an issue was introduced in a morning update that caused registration forms to fail silently on submission for multiple customers. The forms appeared to work but did not process user input. ## **Customer Impact** End-users were unable to submit registration forms or update communication preferences. No error messages were shown, which impacted onboarding and preference management flows. ## **Root Cause** A bug in the released code affected how registration forms handled certain preference fields, causing submissions to fail without visible errors. ## **Mitigation** A fix was identified and deployed to resolve the issue. ## **Next Steps** We are implementing additional testing safeguards and improving our internal processes to detect similar issues earlier. We apologize for the disruption and appreciate your understanding.
Affected components
Update timeline
- investigating Nov 12, 2025, 09:49 AM UTC
We have reports on issues submitting registration forms - this is being investigated.
- identified Nov 12, 2025, 10:08 AM UTC
The issue has been identified an a hotfix is being prepared.
- identified Nov 12, 2025, 11:29 AM UTC
Fix is being deployed and issue should be resolved in about 45 min.
- resolved Nov 12, 2025, 12:28 PM UTC
Issue has been resolved.
- postmortem Nov 13, 2025, 02:54 PM UTC
## **Summary** On 2025-11-12, an issue was introduced in a morning update that caused registration forms to fail silently on submission for multiple customers. The forms appeared to work but did not process user input. ## **Customer Impact** End-users were unable to submit registration forms or update communication preferences. No error messages were shown, which impacted onboarding and preference management flows. ## **Root Cause** A bug in the released code affected how registration forms handled certain preference fields, causing submissions to fail without visible errors. ## **Mitigation** A fix was identified and deployed to resolve the issue. ## **Next Steps** We are implementing additional testing safeguards and improving our internal processes to detect similar issues earlier. We apologize for the disruption and appreciate your understanding.
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