Voyado incident
[Elevate] Increased response times on various storefront API endpoints
Resolved after 1 hour 14 minutes, affecting API, on January 20, 2026.
A release of Elevate introduced a bug in the calculation of promotion statistics, which caused CPU exhaustion leading to performance degradation of some Storefront endpoints. When noticed, the release was aborted and rollback was made to the previous version. The endpoints primarily affected were the landing-page and the product-page. Not all customers were affected.
Affected components
Update timeline
- investigating Jan 20, 2026, 10:20 AM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 10:30 AM UTC
We have identified the issue and are preparing a rollback.
- monitoring Jan 20, 2026, 11:01 AM UTC
The latencies are improving and we continue to monitor the situation. Not all customers were affected.
- resolved Jan 20, 2026, 11:35 AM UTC
This incident has been resolved.
- postmortem Jan 23, 2026, 02:27 PM UTC
A release of Elevate introduced a bug in the calculation of promotion statistics, which caused CPU exhaustion leading to performance degradation of some Storefront endpoints. When noticed, the release was aborted and rollback was made to the previous version. The endpoints primarily affected were the landing-page and the product-page. Not all customers were affected.
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