Resolved after 1 hour 33 minutes, affecting API and Web Application and 1 more, on September 23, 2025.
We have monitored the platform closely following the earlier performance issues, and all systems have remained stable. Loading times and processing are back to normal levels. While we are still investigating the underlying root cause to prevent recurrence, the immediate issue has been resolved. Thank you for your patience during this incident.
Affected components
Update timeline
- investigating Sep 23, 2025, 10:28 AM UTC
We are currently investigating reports of general slowness and degraded performance across the platform. Users may experience unusually long loading times in the web application and APIs, and this may also impact processing times for automations and sendouts. Our team is working to identify the root cause and will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Sep 23, 2025, 10:49 AM UTC
We have taken actions that appear to have improved overall platform performance. Loading times in the web application and processing times for automations and sendouts are returning to normal levels. We are continuing to monitor the situation closely to ensure stability and will provide further updates as needed.
- resolved Sep 23, 2025, 12:01 PM UTC
We have monitored the platform closely following the earlier performance issues, and all systems have remained stable. Loading times and processing are back to normal levels. While we are still investigating the underlying root cause to prevent recurrence, the immediate issue has been resolved. Thank you for your patience during this incident.
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