Voyado incident
[Elevate] Duplicate facet value might be shown when selecting a translated facet value
Resolved after 1 hour 53 minutes, affecting API, on September 16, 2026.
When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.
Affected components
Update timeline
- investigating Sep 16, 2026, 02:56 PM UTC
When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.
- resolved Sep 16, 2026, 05:35 PM UTC
This incident has been resolved
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