Resolved after 1 day 11 hours, affecting Portal and Hosted 3CX, on October 26, 2026.
All systems have been fully operational and stable since yesterday morning. The unexpected power loss was isolated to a single rack during a scheduled maintenance window performed by our datacenter facility provider. We are continuing to work directly with the facility provider to review the root cause and prevent future occurrences. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets
Affected components
Update timeline
- investigating Oct 26, 2026, 11:09 AM UTC
We are currently investigating alerts of service disruption in our SLC Datacenter.
- monitoring Oct 26, 2026, 01:21 PM UTC
We have identified the root cause of the service disruption in our SLC Datacenter as an unexpected power loss during a scheduled maintenance event by the facility provider. Systems are coming back online, but you may continue to experience degraded performance or connectivity issues while we complete our service check-outs as well as verify 3CX failover systems. We will be monitoring all systems to ensure they are fully stabilized while we await a formal Reason for Outage (RFO) report from the datacenter. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket by emailing [email protected].
- identified Oct 27, 2026, 10:48 PM UTC
We have identified the direct cause of the service disruption in our SLC Datacenter as an unexpected power loss to some equipment during a scheduled maintenance event by the facility provider. Power has been restored to the affected equipment, and systems are coming back online. You may continue to experience degraded performance or connectivity issues while we complete our service check-outs as well as verify 3CX failover systems. Please do not hesitate to contact support if you have questions or concerns. You can create a ticket by emailing [email protected].
- monitoring Oct 27, 2026, 10:49 PM UTC
All systems impacted by the power loss have successfully booted and are fully operational. Our engineering team has verified that all clusters are active, and network routing is fully restored. We will continue monitoring all services while we await a formal Reason for Outage (RFO) report from the datacenter.
- resolved Oct 27, 2026, 10:52 PM UTC
All systems have been fully operational and stable since yesterday morning. The unexpected power loss was isolated to a single rack during a scheduled maintenance window performed by our datacenter facility provider. We are continuing to work directly with the facility provider to review the root cause and prevent future occurrences. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets
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