Voucherify incident
Delayed processing of customers data (stale data or no new customers visible in Dashboard)
Minor Vendor's status page →
Resolved after 4 hours 33 minutes, affecting EU1 - API and EU1 - Dashboard, on September 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
EU1 - APIEU1 - Dashboard
Update timeline
- identified Sep 09, 2025, 03:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 09, 2025, 03:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 09, 2025, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 07:36 PM UTC
This incident has been resolved.
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