Inbound Call Completion Issues — Select Canadian Regions

Update timeline

1. investigating Oct 23, 2026, 08:19 PM UTC

   We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton

2. monitoring Oct 23, 2026, 10:11 PM UTC

   Thank you for your patience following our third party carrier outage today which may have impacted your inbound calls to select regions in Canada. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Oct 24, 2026, 05:31 PM UTC

   Vonage services have been fully restored following yesterday's service outage reported by our third party, which began at 2023-10-24 04:33 UTC. Full resolution of the incident has been confirmed by the third party effective 2023-10-23 21:59 UTC. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/