VoIP.ms incident
Ontario and Quebec Regions - Incoming Calls and Outgoing Calls Issues
Resolved after 3 hours 55 minutes, affecting Voice (Inbound Calls) and Voice (Outbound Calls), on September 25, 2026.
At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.
Affected components
Update timeline
- investigating Sep 25, 2026, 02:27 PM UTC
We are aware of an issue affecting numbers from the Ontario area from receiving incoming calls. We are already in contact with our carrier to get more details and resolve this issue as soon as possible. We apologize for any inconvenience this may cause.
- investigating Sep 25, 2026, 03:17 PM UTC
Our carrier is now reporting the issue is also affecting outgoing calls for the regions of Ontario and Quebec. We are following this issue closely and will provide updates as soon as they become available.
- identified Sep 25, 2026, 03:44 PM UTC
We have made a change to route outgoing calls to a backup provider to improve connectivity. We continue to work on this issue.
- identified Sep 25, 2026, 03:50 PM UTC
Our carrier is reporting that service for both inbound and outbound calls has been restored. You should observe calls connecting now. We are monitoring closely.
- resolved Sep 25, 2026, 06:22 PM UTC
At this time, we can confirm all issues have been resolved. Incoming and outgoing calls are operating normally. Please contact support if you continue to experience any issue with your calls.
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