Vitally incident

Vitally Call Recorder impacted by AWS outage

Resolved after 6 hours 9 minutes, affecting Product, on October 20, 2025.

monitoring Oct 20, 2025, 07:45 PM UTC

We're starting to see some Vitally Call Recorder instances successfully join meetings. We'll continue to monitor as AWS recovers from their outage

Started
Oct 20, 2025, 02:24 PM UTC
Resolved
Oct 20, 2025, 08:33 PM UTC
Duration
6h 9m
Detected by Pingoru
Oct 20, 2025, 02:24 PM UTC

Affected components

Product

Update timeline

  1. investigating Oct 20, 2025, 02:24 PM UTC

    The Vitally Call Recorder may be intermittently failing to join meetings due to the ongoing AWS outage. We're continuing to monitor the situation and will provide an update when available

  2. monitoring Oct 20, 2025, 07:45 PM UTC

    We're starting to see some Vitally Call Recorder instances successfully join meetings. We'll continue to monitor as AWS recovers from their outage

  3. resolved Oct 20, 2025, 08:33 PM UTC

    This incident has been resolved.

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