Vitally incident

Analytics API Rate Limiting Spike

Resolved after 32 minutes, affecting Analytics Data Processing, on December 17, 2025.

resolved Dec 17, 2025, 08:28 PM UTC

This incident has been resolved. During the period where incorrect rate limits were applied, we were correctly returning 429 status codes. Any request that received a 429 response can be safely resent at this time.

Started
Dec 17, 2025, 07:56 PM UTC
Resolved
Dec 17, 2025, 08:28 PM UTC
Duration
32m
Detected by Pingoru
Dec 17, 2025, 07:56 PM UTC

Affected components

Analytics Data Processing

Update timeline

  1. investigating Dec 17, 2025, 07:56 PM UTC

    Our analytics API is currently rate limiting at a high rate than normal. We are currently investigating and will provide an update shortly

  2. monitoring Dec 17, 2025, 07:57 PM UTC

    Our analytics API incorrectly applied rate limits between 2025-12-17T14:36:48 and 2025-12-17T14:45:29. During this time exceeding 1,000 requests in a minute resulted in a 429 response. This was caused by an incorrect configuration which was quickly corrected.

  3. resolved Dec 17, 2025, 08:28 PM UTC

    This incident has been resolved. During the period where incorrect rate limits were applied, we were correctly returning 429 status codes. Any request that received a 429 response can be safely resent at this time.

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