Vitally incident
Temporary outage in Analytics API ingestion in one US data center
Resolved after 19 hours 5 minutes, affecting Analytics Data Processing, on February 25, 2026.
We were notified that for about five minutes, our auto-scaler did not scale quickly enough to handle a very severe burst of messages. Messages will not have been received during this time period for a portion of our US customers. The downtime was roughly from 18:14 to 18:19 UTC (1:14-1:19pm ET).
Affected components
Update timeline
- resolved Feb 25, 2026, 06:29 PM UTC
We were notified that for about five minutes, our auto-scaler did not scale quickly enough to handle a very severe burst of messages. Messages will not have been received during this time period for a portion of our US customers. The downtime was roughly from 18:14 to 18:19 UTC (1:14-1:19pm ET).
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