Vitally incident

Custom surveys outage

Resolved after 1 hour 55 minutes, affecting Product, on July 24, 2025.

identified Jul 24, 2025, 03:47 PM UTC

We are continuing to work on a fix for this issue.

Started
Jul 24, 2025, 03:46 PM UTC
Resolved
Jul 24, 2025, 05:42 PM UTC
Duration
1h 55m
Detected by Pingoru
Jul 24, 2025, 03:46 PM UTC

Affected components

Product

Update timeline

  1. identified Jul 24, 2025, 03:46 PM UTC

    The custom survey submission page won't load when accessed via generic link instead of a personalized email invite link We have identified the cause and are working on a fix

  2. identified Jul 24, 2025, 03:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 24, 2025, 05:42 PM UTC

    This incident has been resolved.

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