Vitally incident

Elevated Server Response Times

Resolved after 1 day 11 hours, affecting Product, on August 5, 2025.

monitoring Aug 06, 2025, 02:16 PM UTC

We are continuing to monitor for any further issues.

Affected components

Product

investigating Aug 05, 2025, 11:25 AM UTC

We are investigating performance issues causing elevated server response times. Playbook execution and formula field calculation is delayed.
investigating Aug 05, 2025, 03:33 PM UTC

We are continuing to investigate the issue. Playbook execution may be delayed. Formula field calculation is delayed.
monitoring Aug 05, 2025, 10:04 PM UTC

We've identified the issue and server response times have normalized. Some queues, including formula field calculation and some integrations, are continuing to catch up.
monitoring Aug 06, 2025, 02:16 PM UTC

We are continuing to monitor for any further issues.
resolved Aug 06, 2025, 10:29 PM UTC

This incident has been resolved.

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