Resolved after 1 hour 25 minutes, affecting Junction API (US), on April 7, 2026.
We’re currently investigating an issue impacting lab order creation. Our team has identified that requests are failing during address validation due to an issue with an upstream service. As a result, some customers may see errors when attempting to create new orders. What’s impacted * New order creation flows that rely on address validation What’s not impacted: Existing orders Results / downstream order processing for already-created orders We’re actively investigating and will share another update as soon as we have more information. Thanks for your patience.
Affected components
Update timeline
- investigating Apr 07, 2026, 08:19 PM UTC
We’re currently investigating an issue impacting lab order creation. Our team has identified that requests are failing during address validation due to an issue with an upstream service. As a result, some customers may see errors when attempting to create new orders. What’s impacted * New order creation flows that rely on address validation What’s not impacted: Existing orders Results / downstream order processing for already-created orders We’re actively investigating and will share another update as soon as we have more information. Thanks for your patience.
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