Visma incident
Downgraded performance for some customers in Visma Net ERP
Resolved after 3 hours 21 minutes, affecting Visma Net, on May 11, 2026.
Problem was caused by a query that was executed on one of our SQL servers. All customers that were on the same server were impacted by the slowness. We have now improved the functionality related to the query to prevent similar issue from happening in the future.
Affected components
Update timeline
- identified May 11, 2026, 11:14 AM UTC
Some customers, belonging to the same server, are experiencing a slower performance. We have identified the problem. There is one customer that are making a lot of calls when trying to connect via API. We are reaching out to the customer.
- identified May 11, 2026, 12:42 PM UTC
We are now upscaling our resources for the server with lower performance.
- monitoring May 11, 2026, 01:00 PM UTC
Performance is normal again, we continue to monitor the situation
- resolved May 11, 2026, 02:35 PM UTC
This incident has been resolved.
- postmortem May 20, 2026, 09:24 AM UTC
Problem was caused by a query that was executed on one of our SQL servers. All customers that were on the same server were impacted by the slowness. We have now improved the functionality related to the query to prevent similar issue from happening in the future.
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