Visma incident
Investigating an issue in Visma Net related to incoming invoices
Resolved after 2 hours 32 minutes, affecting Visma Net, on May 11, 2026.
The root cause was a scheduled task in our infrastructure getting stuck on Friday evening 8th May. This resulted in no invoices being delivered from AutoInvoice to Visma Net ERP. Monday morning 11th May we started receiving information about this, and after a short investigation we could identify the problem and solve it by manually restarting the scheduler task. To prevent this from happening in the future we have now changed the configuration to automatically restart if getting stuck. In addition we will create alerts to notify this proactively.
Affected components
Update timeline
- investigating May 11, 2026, 08:32 AM UTC
We are currently investigating an issue in Visma Net related to incoming invoices, not all invoices are arriving to Visma Net from AutoInvoice.
- investigating May 11, 2026, 10:21 AM UTC
We are continuing to investigate this issue.
- monitoring May 11, 2026, 10:22 AM UTC
Issue was identified and immediately fixed, we are now monitoring.
- resolved May 11, 2026, 11:05 AM UTC
The issue is fixed and we see that invoices are received in Visma Net ERP again.
- postmortem May 12, 2026, 10:51 AM UTC
The root cause was a scheduled task in our infrastructure getting stuck on Friday evening 8th May. This resulted in no invoices being delivered from AutoInvoice to Visma Net ERP. Monday morning 11th May we started receiving information about this, and after a short investigation we could identify the problem and solve it by manually restarting the scheduler task. To prevent this from happening in the future we have now changed the configuration to automatically restart if getting stuck. In addition we will create alerts to notify this proactively.
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