Resolved after 21 hours 44 minutes, affecting On-Site Player and Embedded Player and 1 more, on October 10, 2025.
All affected videos have been queued for reprocessing.
Affected components
On-Site PlayerEmbedded PlayerUpload
Update timeline
- investigating Oct 10, 2025, 01:02 AM UTC
We are currently investigating this issue.
- investigating Oct 10, 2025, 01:11 AM UTC
We are currently investigating reports of increased buffering rates for video playback.
- identified Oct 10, 2025, 01:25 AM UTC
The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.
- identified Oct 10, 2025, 01:56 AM UTC
A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.
- identified Oct 10, 2025, 10:29 PM UTC
All affected videos have been queued for reprocessing.
- resolved Oct 10, 2025, 10:47 PM UTC
All affected videos are processing normally.
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