Resolved after 23 days 1 hour, affecting VOD Analytics, on September 22, 2025.
Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.
Affected components
Update timeline
- investigating Sep 22, 2025, 01:38 PM UTC
We are currently investigating this issue.
- investigating Sep 22, 2025, 01:48 PM UTC
Current Status: detected Current Action: We have identified a delay in processing non-live video analytics. No data has been lost, and all analytics will be fully updated once processing completes.
- investigating Sep 26, 2025, 02:37 PM UTC
Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.
- resolved Oct 15, 2025, 03:21 PM UTC
This incident has been resolved.
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