Resolved after 7 hours 28 minutes, on October 21, 2025.
We've confirmed that player.js is now successfully loading. We'll continue monitoring.
Update timeline
- investigating Oct 21, 2025, 12:27 PM UTC
We are currently investigating this issue.
- investigating Oct 21, 2025, 12:30 PM UTC
We’re investigating issues where loading player.js fails. This may affect playback in scenarios where customers are directly loading our Player library. Playback on the web and in embeds are unaffected.
- identified Oct 21, 2025, 01:45 PM UTC
We've taken action to circumvent the problem and we are seeing signs of recovery.
- identified Oct 21, 2025, 01:50 PM UTC
We've confirmed that player.js is now successfully loading. We'll continue monitoring.
- resolved Oct 21, 2025, 07:56 PM UTC
Monitors are clear and we’re resolving this incident.
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