Resolved after 4 hours 5 minutes, affecting Website, on June 7, 2025.
On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application. Once we scaled up the affected database, logged-in access was restored.
Affected components
Update timeline
- investigating Jun 07, 2025, 06:21 AM UTC
We are currently investigating this issue.
- investigating Jun 07, 2025, 06:24 AM UTC
Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.
- identified Jun 07, 2025, 10:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 07, 2025, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2025, 10:26 AM UTC
This incident has been resolved.
- postmortem Jun 20, 2025, 03:36 PM UTC
On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical database significantly delayed requests to the service and ultimately overwhelmed the Vimeo application. Once we scaled up the affected database, logged-in access was restored.
Your product runs on more than Vimeo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services