Resolved after 4 hours 41 minutes, affecting On-Site Player and Embedded Player and 1 more, on July 15, 2025.
# **What happened** On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback. # **What caused it** A recent update introduced a bug into the video processing pipeline that prevented some processed videos from being marked as playable. As a result, affected videos appeared to be stuck in the optimization phase. # **How we responded** We promptly identified the bug, rolled back the changes, and deployed a script to mark the affected videos as playable. By 7:00 PM EDT, all impacted videos had been fixed. # **What we’re doing to prevent a recurrence** We’re reviewing our internal testing and monitoring policies to make bugs like the one that caused the incident easier to detect and harder to introduce in the first place.
Affected components
Update timeline
- monitoring Jul 15, 2025, 06:06 PM UTC
Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status. New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.
- resolved Jul 15, 2025, 10:47 PM UTC
This incident has been resolved. Recovery is complete for affected uploads.
- postmortem Jul 30, 2025, 04:57 PM UTC
# **What happened** On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback. # **What caused it** A recent update introduced a bug into the video processing pipeline that prevented some processed videos from being marked as playable. As a result, affected videos appeared to be stuck in the optimization phase. # **How we responded** We promptly identified the bug, rolled back the changes, and deployed a script to mark the affected videos as playable. By 7:00 PM EDT, all impacted videos had been fixed. # **What we’re doing to prevent a recurrence** We’re reviewing our internal testing and monitoring policies to make bugs like the one that caused the incident easier to detect and harder to introduce in the first place.
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