Resolved after 13 minutes, on August 19, 2025.
# **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an outage that disrupted data access between Mainland China and other regions. # **How we responded** Our internal monitoring systems brought this issue to our attention. We began investigating it immediately, determined that the cause was external, and confirmed the outage with our provider once their ability to provide status updates was restored. # **What we’re doing to prevent a recurrence** While outages caused by external infrastructure are outside our direct control, we’re improving our monitoring to include a continuous health check on the provider’s service, so that we know from the outset whether the outage is external.
Update timeline
- investigating Aug 19, 2025, 05:46 PM UTC
We are currently investigating this issue.
- identified Aug 19, 2025, 05:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 19, 2025, 06:00 PM UTC
This incident has been resolved.
- postmortem Aug 19, 2025, 09:27 PM UTC
# **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an outage that disrupted data access between Mainland China and other regions. # **How we responded** Our internal monitoring systems brought this issue to our attention. We began investigating it immediately, determined that the cause was external, and confirmed the outage with our provider once their ability to provide status updates was restored. # **What we’re doing to prevent a recurrence** While outages caused by external infrastructure are outside our direct control, we’re improving our monitoring to include a continuous health check on the provider’s service, so that we know from the outset whether the outage is external.
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