Resolved after 2 hours, affecting Website and On-Site Player and 1 more, on October 7, 2025.
We are continuing to monitor for any further issues.
Affected components
WebsiteOn-Site PlayerEmbedded Player
Update timeline
- identified Oct 07, 2025, 10:58 PM UTC
We've identified an issue where users are able to view private live events because their password is rejected. We're rolling out a fix.
- monitoring Oct 07, 2025, 11:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 07, 2025, 11:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 12:58 AM UTC
This incident has been resolved.
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