Vimeo OTT incident

Thumbnails Not Loading

Resolved after 1 hour 18 minutes, affecting Vimeo OTT Platform and Branded Apps, on September 1, 2026.

identified Sep 01, 2026, 06:05 PM UTC

Thumbnails are failing to load or loading slower than usual in some cases. The root cause has been identified in a widespread outage on the Google Cloud US infrastructure. We are monitoring the impact and working on a mitigation while the root cause is fixed by the provider.

Started
Sep 01, 2026, 06:05 PM UTC
Resolved
Sep 01, 2026, 07:24 PM UTC
Duration
1h 18m
Detected by Pingoru
Sep 01, 2026, 06:05 PM UTC

Affected components

Vimeo OTT PlatformBranded Apps

Update timeline

  1. identified Sep 01, 2026, 06:05 PM UTC

    Thumbnails are failing to load or loading slower than usual in some cases. The root cause has been identified in a widespread outage on the Google Cloud US infrastructure. We are monitoring the impact and working on a mitigation while the root cause is fixed by the provider.

  2. resolved Sep 01, 2026, 07:24 PM UTC

    This incident has been resolved.

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